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    Free shipping. Receive within 3-7 business days!

    Frequently Ask Questions

    Questions on MEWE

    1. Where is MEWE Based?

    Our headquarters and material design team based in the USA. Production is based in China and Vietnam.

    2. What Safety Certification Does MEWE Have? 

    All materials used in our products have the right certifications to ensure that they're safe. NeoCloud™ Memory Foam is certificated by CertiPUR-US®, CertiPUR®. All textiles used are certificated by OEKO-TEX® Standard 100 and LGA tested.The manufacturer is certificated by ISO9001:2000 and BSCI.

    3. What is NeoCloud™？

    NeoCloud™ is the third-generation non-temperature-sensing foam technology. It was originally invented to solve astronauts' pressure and support imbalance issues in space. MEWE uses NeoCloud™'s material advantage and applied it to the sleeping products.

    Questions on Products

    4. How to choose a pillow that suits me best?

    We know that choosing the right pillow can be difficult. Don’t worry. We have made a comparison table for you. Just check this.

    5. Should I purchase additional pillowcase?

    Yes. Additional pillowcase is not included. Our Antibacterial Pillowcase is currently on sale.

    6. I’m a side sleeper. Which MEWE pillow suits me best?

    ALL of our MEWE pillows are contour pillows, which cater for all side sleepers. The special shape not only provides good support to your neck, shoulders, and back, alleviates shoulder stiffness, but also relieves neck pain and stress.
    You can choose your favorite depending on your needs:
    • If you pay great attention to cost performance, cotton contour pillow is the best choice for you. 
    • If you are a hot sleeper, you may choose gel contour pillow.
    • If you want to adjust the height of the pillow, adjustable contour pillow can be customized all on your own.
    • If you want a softer pillow with a lower height, NeoCloud Contour Pillow will give you good support and softness.
    • For more details, you may click here.

    Questions on Sleep Problems

    7. Is the pillow smelly or toxic? I am pregnant and very concerned about that.

    ALL of our products are chemical-free and suitable for pregnant women.

    8. I have suffered from insomnia for six months. Which pillow is best for me?

    ALL of our MEWE pillows are contour pillows, which promote muscle relaxation and alleviate stiffness for your sleep problem, and we recommend cotton contour pillow as it is in basic form if you have no other special needs. However, insomnia is a multifaceted problem and a good pillow can only alleviate your pain. Doing proper exercise, relaxing yourself, drawing the curtain, drinking a glass of milk or wearing a sleep mask will contribute to your health. Hope you feel better soon!

    9. I have bad headaches for many years. Would you recommend a pillow for me?

    Headache is resulted from many factors including irregular life, noisy environment, improper diet, mental stress, etc. A proper pillow could only alleviate your soreness. In terms of your sleep problem, we recommend adjustable contour pillow for you. Its height and softness can be customized all on your own and its special shape provides good support to your neck, shoulders, and back. Relax yourself and may you recover soon!

    Questions on After-sale

    10. How soon can I expect my merchandise?

    You can expect your delivery within 3-7 business days via FedEx.

    11. Is this returnable if it doesn’t work for me?

    Sure. We provide FREE shipping & return, 100 Night Trial, and 3 Year Guarantee for every customer. If you have any question, please feel free to contact us at care@mewesleep.com. We will try our best to meet your needs.

    12. Under what circumstances it can be returned?

    We want you to experience the perfect night sleep so you just use like you normally would and you can return it for whatever reason within 100 days from delivery according to our 100 Night Trial. And we provide 3 Years Guarantee for every customer. We just need your order information if any problems during use, but the warranty can not cover below situations: natural wear and tear during use, man-made damage, violence and other incorrect operation according to our policy.

    Questions on New Product

    13. I’m interested in your Neocloud contour pillow but it has been sold out. When will it be in stock?

    We are happy that you are interested in our products. We’re working on listing the Neocloud contour pillow. Please give us some time and we will notify you as soon as it is available.

    14. My baby always gets night sweats, so I decide to buy a cooling pillow for him, but I find that your pillow is too large for him. Do you have a smaller one?

    We are working on toddler pillow now. Please give us some time and we will notify you as soon as it is available.

    15. I heard that the U-shaped pillow has a good therapeutic effect on neck and back problems. Will you produce U-shaped pillow in the future?

    Thanks for your suggestion. Yes we plan to produce more kinds of pillows in the future including the U-shaped pillow. And in terms of the neck and back problems, would you like to try our memory foam pillow? Our memory foam pillow adopts NeoCloud Memory Foam, which not only relieves neck and back soreness but also provides a perfect balance between soft and supportive. We believe that you will fall in love with it after try. Thanks again for your suggestion. Have a nice day!

    16. Do you have sleep mask?

    We are working on peripheral sleep products including night-light, sleep mask, candle, coffee mug, etc. If you have good ideas, please share with us on our official site directly or our social media such as Facebook, Instagram or Twitter. We love to hear your thoughts directly.